ITIL ST

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Awesome Summary of ST


(Process 14 of 26): Project Management: Transition Planning and Support
Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.


(Process 15 of 26): Change Management
Process Objective: To control the lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services.


(Process 16 of 26): Service Asset and Configuration Management
Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships.


(Process 17 of 26): Release and Deployment Management
Process Objective: To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.


(Process 18 of 26): Service Validation and Testing
Process Objective: To ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service.


(Process 19 of 26): Change Evaluation
Process Objective: To assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.


(Process 20 of 26): Knowledge Management
Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.


Application Development and Customization (NB Not on the official ITIL V3 process list)
Process Objective: To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors.